Shipping policy

Processing Time

  • Orders are normally processed within 1–4 working days.

  • Orders are generally processed on working days, excluding weekends and public holidays.

  • Processing times may be longer during busy periods or due to unforeseen circumstances. If a significant delay is expected, we will notify you where appropriate.

  • Processing time is separate from the delivery time provided by the courier.

Shipping Rates and Delivery Estimates

Shipping charges are calculated and displayed at checkout where applicable. Delivery times vary depending on your location and the shipping method selected.

Domestic Shipping — United Kingdom

  • Standard Shipping: Estimated 5–7 working days.

  • Express Shipping: Estimated 2–3 working days.

International Shipping

  • Estimated delivery: 7–14 working days, depending on the destination and shipping method.

All delivery timeframes are estimates unless a specific delivery date or period has been agreed with you.

Delays may occur due to courier operations, customs clearance, adverse weather or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist with delivery enquiries and keep customers informed of significant delays where appropriate.

Your statutory rights remain unaffected. Where no other delivery period has been agreed, applicable UK law generally requires delivery without undue delay and within 30 days of the contract being made.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes, customs charges and courier handling fees imposed by the destination country.

Abu Qumash primarily uses Royal Mail for international shipping, as we aim to provide a reliable and suitable delivery service for our customers. However, customs requirements and the payment arrangements for import charges vary depending on the destination country and shipping service used.

For certain destinations, including the United States, our chosen shipping service may require Abu Qumash to pay applicable import duties or customs charges as part of the shipping process. These costs may not be included in the shipping fee paid at checkout.

Where additional shipping or customs charges apply, we will inform the customer of the relevant costs and any outstanding payment before requesting payment. Any additional charges will be handled in accordance with the terms agreed at checkout and applicable consumer law.

Unless otherwise stated at checkout or agreed before purchase, customers are responsible for applicable import charges payable on delivery.

We aim to communicate relevant international shipping arrangements and any known additional charges clearly before purchase, where required by law.

Customers are responsible for complying with applicable import requirements in their country, subject to any legal obligations that apply to Abu Qumash.

Lost, Stolen or Damaged Packages

If your parcel is delayed, appears to be lost, or arrives damaged, please contact us at info@abuqumash.com as soon as possible.

We will investigate delivery issues with the relevant courier and work to resolve the matter in accordance with applicable law.

Please retain the packaging and take photographs of any visible damage where possible, as this may help with the investigation.

Where an order arrives damaged, is not delivered, or is otherwise affected by a delivery issue, we will assess the circumstances and provide any remedy required by law.

Our use of third-party couriers does not remove our legal responsibilities as the seller. Your statutory rights remain unaffected.