Refund policy

Last updated: 9 October 2026

We offer a 14-day return period for eligible change-of-mind returns. You have 14 days from receiving your order to notify us that you wish to cancel your purchase, where applicable under UK consumer law.

1. How to Request a Return

To request a return, contact us at info@abuqumash.com or via WhatsApp on +44 7405 645754.

Please include your order number and the item you wish to return.

Unless otherwise agreed, returns should be sent to:

Abu Qumash Group LTD
Unit 10, 97 Western Road
Southall, UB2 5HN
United Kingdom

For change-of-mind returns, items should be returned unworn, unused, with tags attached and in their original packaging where reasonably possible. You may handle an item as you would in a shop to check its nature, characteristics and fit. We may make a lawful deduction if handling goes beyond what is necessary and reduces the item's value.

Customers are responsible for return postage for change-of-mind returns, unless we state otherwise. This does not apply where we are responsible for a faulty, damaged, incorrect or misdescribed item.

2. Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives and contact us promptly if an item is faulty, damaged, incorrect or not as described.

We will assess the issue and provide the remedy required by applicable consumer law. Your statutory rights are not affected by this policy.

3. Hygiene and Non-Returnable Items

For health and hygiene reasons, we are unable to accept change-of-mind returns on niqabs, socks and gloves. 

This may apply to certain products depending on their nature and how they are sealed. It does not automatically exclude every niqab, pair of socks or pair of gloves from the statutory right to cancel an online order.

This restriction does not remove your rights if an item is faulty, damaged, incorrect or not as described.

4. Sale Items and Gift Cards

Sale items are subject to the same statutory consumer rights as other items. Gift cards may be subject to their stated terms, but nothing in this policy limits rights that cannot legally be excluded.

5. Exchanges

If you would like a different item, please contact us to discuss availability. Where appropriate, you may return an eligible item and place a separate order for the replacement.

6. Refunds

Where you exercise a statutory right to cancel an online order, we will issue the refund within the legally required timeframe. We may wait until we receive the goods back or receive evidence that they have been sent back, whichever happens first.

Refunds will normally be made using the original payment method. Where required by law, the refund will include the cost of standard delivery; any additional cost of a more expensive delivery option may be excluded.

For other approved returns, we will confirm the refund arrangements when your return is accepted. Your statutory rights remain unaffected.

7. Contact Us

For questions about returns, exchanges or refunds, contact:

Abu Qumash Group LTD
Email: info@abuqumash.com
WhatsApp: +44 7405 645754
Address: Unit 10, 97 Western Road, Southall, UB2 5HN, United Kingdom